Privacy Policy

WHAT DO WE COLLECT AND WHEN?

We only collect information that we will genuinely use for the purposes set out in this policy.

Specifically, we may collect:

The information that you submit to us when browsing and purchasing on our site, via website forms and profiles and general on-site activity. This information includes your passwords and preferred user names, contact details, account details, details of friends and relatives, your preferences, interests and details of any complaints you may have. If you submit details to us of any other person (e.g. a friend) please make sure you have their permission before doing so.

We maintain a record with the details of the purchases you make on our website, including the time and date of purchase, the goods you purchase from us, delivery and billing addresses and details of any relevant payment card (such as a credit or debit card) you use.

Information lawfully available from social media sources which is placed in the public domain by social media networks such as Facebook and Twitter. You should review the terms and conditions and privacy policies of the social media networks you use to ensure you understand what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

Information on what you access on our website, when and how you access it, and how you then use it. We may collect certain related technical information about the device you use to do so at the same time, for example its unique identifying code or IP address, operating system and browser and geographic location. Much of this information is collected by cookies and similar technologies used on our website and in relation to our emails. For full details please see our related cookie policy which can be accessed from the 'Cookies' tab at the top of this page.

Any information you provide to other people, where you give them permission to share that information with us, or otherwise where they can lawfully do so.

'Sensitive' information from you but far less frequently than the above information. 'Sensitive' information in this privacy policy means information about physical health or condition (e.g. if you are pregnant).

HOW DO WE USE IT?

We use the information we collect:

To ensure that the products and presentation of our website is geared towards the wants and needs of you, the customer. We may also use the information to contact you from time to time with competitions, special offers, new product ranges or to seek customer opinion on any changes to our website, products and policies. Using this information we will ensure that any communication from us to you is relevant to your tastes and interests.

We will use the information to help us fully understand and answer any questions and queries you may submit to us.

For administrative, research and statistical analysis purposes relating to our business, including the maintenance of appropriate records. Where otherwise permitted by law, for example in the prevention and detection of crime affecting us or our industry.

There may be instances when we share the information we have collected with business partners and professional advisers, to enable them to contact you (only when you have given us permission to do so)

Any social media posts or comments will be shared under the terms of the relevant social media network (e.g. Facebook or Twitter) on which they are made, and could be made public by that network. These networks are controlled by other people, not us, so we are not responsible for this sharing. You should review the terms and conditions and privacy policies of the social media networks you use to ensure you understand how they will use your information, what information relating to you they will place in the public domain, and how you can stop them from doing so if you are unhappy about it.

All your data will be stored electronically and we take the security of this data seriously. We have several security measures to ensure the safety and the anonymity of your information. Any information you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure internet messages are not intercepted. When using a secure connection a small padlock will be displayed in the bottom right hand corner of your browser when you reach our checkout page.

COOKIES

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

Most internet browsers are initially set up to automatically accept cookies. You can change the settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.

If you disable the cookies that we use, this may impact your browsing experience while on Eurocycles.com, for example you may not be able to visit certain areas of the site or you may not receive personalised information when you visit Eurocycles.com.

If you use different devices to view and access Eurocycles.com (e.g. your computer, smartphone, tablet etc) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences. Click here for more information.

More detailed information;

Session / temporary - These cookies are deleted from your device after you leave the website.

Permanent / persistent - These cookies are not deleted from your device after you leave the website. They remain on your device for a longer period of time.

If you choose to restrict or block cookies, it will impact on your browsing experience with our site. Your browsing experience may be less interactive and personalised, and there may be issues in using the checkout function of the website. Our website is designed to use cookies to offer a complete and personalised shopping experience for each customer, based on their tastes and browsing preferences.

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