FAQs

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Price Match

At Eurocycles, not only are we committed to providing you with the best products, we are committed to providing you with the best products at the best price. For this reason we offer to price match our products if you find it for less in another online Irish store.

Furthermore, you can avail of our Price Match offer for up to 7 days after you have purchased with Eurocycles. If you find the product for a lower price than you paid with us, we will refund you the difference. To avail of this offer all you need to do is email us with a link to the web page featuring the product at a lower price.

There are some exceptions:

The product must be in stock in the company’s Irish online store. Our price match excludes drop shipping (organising delivery directly from the supplier to the customer) and companies that deliver internationally but are not based in Ireland.

Ensure that the price displayed on the rival website is the final price you will pay, inclusive of taxes and delivery charges. At Eurocycles we offer free delivery on all orders over €40 in Ireland and the UK so the price you see online is the price that you pay, no hidden extras. Other sites may add in additional costs as you proceed to the online checkout. Our price match applies to the final price, inclusive of all taxes and charges.

Our Price Match also excludes second hand products or goods bought through private resellers, such as eBay, Amazon or DoneDeal. We will price-match against any official stockist that has been approved by the product manufacturer.

My order arrived damaged

We're sorry you've had a problem with your order. We do everything in our power to ensure that your goods arrive in perfect condition but if there's a problem with faulty or damaged goods please contact us and we will help you as quickly as possible.

Placing an order

Step 1: You can register an account, which is recommended so you can sign in at a later stage and track the progress of your order and you will also receive updates on your order. Alternatively, you can check-out as a guest.

Step 2: Enter your billing & account details.

Step 3: Select your shipping address, if your shipping address is the same as the billing address you can select that in the previous step.

Step 4: Choose your shipping method from the available options, In-store collection, free shipping or flat-rate shipping. Bear in mind that there is free delivery for orders over €40 to Ireland & the UK.

Step 5: Order confirmation; Here you can review your order and choose your method of payment, apply a gift certificate/coupon, leave order instructions/comments and agree to the terms and conditions.

Security

Eurocycles.com uses third parties to securely process payments. Payment to our site can be made by credit or debit card through PayPal or Braintree. When making a payment you acknowledge and agree that all information you provide with regards to a purchase, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete. You represent and warrant that you have the legal right to use the payment method you provide when completing a transaction. Orders will not be processed until payment has been received in full, any holds on your account by PayPal or Braintree are solely your responsibility.

To protect against potential fraud, Eurocycles.com may take steps to verify the validity of the credit card information you provide to us. The verification process may involve asking you to verify a number of questions that are related to the card that you are in possession of. In cases where your credit card is declined for any reason we will not deliver the goods and are not obligated to notify you of the issue.

Missing or Incorrect Items

This can be caused by many things beyond our control, but don't worry. Contact us and we'll get you the fastest resolution as a priority. When using email please include your order reference, which will ensure the speediest reply.

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