Delivery Policy

 DELIVERY INFORMATION

We now offer FREE STANDARD DELIVERY on all orders over €40 in Ireland and the United Kingdom

We aim to have all products in stock and ready for immediate shipping, however if your order is out of stock we will endeavor to contact you immediately with an expected delivery date.

Once the goods have left us, you will be notified by email and your order should be with you within 1-3 working days depending on the day of the week the order is shipped on. All orders shipped outside of Dublin are shipped via our couriers. For more information please contact us.

The majority of Dublin based orders are shipped via our in house courier. Orders can only be handed over to the name on the order, unless express permission to deliver to an alternative person/shipping address is given (via email).

We are unable to leave deliveries in Wheelie Bins, Garages, etc. All deliveries must be signed for. 

BIKE BUILD OPTION

All bikes for delivery in Dublin area are available to be built and ready to ride free of charge. If you wish for your bike to remain boxed please contact us after ordering.

All of our built bikes are fully pre-checked by our trained bicycle mechanics to ensure that all parts are correct and functional before delivery.

IN-STORE COLLECTION

During the checkout process, you will have the option of selecting one of our three stores: Longmile Road, Airside Swords or Drogheda, as your collection point

When you have completed your order, you will receive a confirmation email. This is not a collection confirmation. Your item(s) may not yet be in your chosen store As we operate from our central warehouse, based outside of Dublin, it may take 5 working days for your item(s) to be available for collection in your chosen store

If your item is out of stock, one of our team will endeavor to contact you immediately with an expected date for collection

When your order is ready for collection you will be notified by an Awaiting Pick-Up email and a phone call from your chosen store to let you know your item(s) are ready for pick up, until then your items will not be available

To collect your order, simply bring photographic ID (Passport, Driving Licence, Student ID) with your email receipt to your chosen collection point where one of our team will assist you

**Orders made via PayPal are not eligible for in-store collection at this time**

EUROPEAN SHIPPING

All our European deliveries are shipped via GLS couriers and tracking numbers are sent after your order is shipped.

CUSTOMS CLEARANCE SURCHARGE

Customs Clearance Surcharges are paid by the customer and not by Eurocycles®. We cannot refund any charges that may be incurred due to customs clearance.

If you have any further questions regarding our shipping rates, please do not hesitate to contact us.

SHIPPING OUTSIDE OF EUROPE

If you would like shipping rates for deliveries outside of the EU please contact us.

Please note restrictions may apply for certain products.

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